Refund Policy

At Maple Grove Needleworks, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of delivery for eligible items that are unused, in their original condition, and in their original packaging.

To request a return, please contact us at admin@maplegroveneedleworks.com 

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Due to the nature of needlework products, the following items are not eligible for return:

• Printed charts and patterns

• Downloadable products and digital items

• Cut fabric, including fabric cut specifically to fulfill an order

• Special order items

• Nashville Needlework Market preorders and other event preorders

• Sale and clearance items

• Gift cards

Threads and Fibers

Unopened threads, floss, fibers, and similar products may be returned if they are in their original condition and packaging.

Opened, used, damaged, or altered threads and fibers are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or if you received the wrong item. We will work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

Questions

If you have any questions about your order or this policy, please contact us at admin@maplegroveneedleworks.com